Feature FAQs

Calendar

• How do I use event import?
• How do I create a schedule change request?
• How do I add, edit, or delete a parenting schedule?
• What's the easiest way to document exceptions to our regularly scheduled parenting time?
• Will my co-parent be able to see the parenting schedule I entered?
• How do I connect an outside calendar to OurFamilyWizard?
• See all 12 articles

Calls

• How do I blur my Calls background or move the self-view?
• Can a child account use the Calling feature?
• Will my calls be recorded?
• How are calls placed if they don’t use cell service?
• Can I choose to use only audio or video calls?
• Can I receive calls on the Choose Your Own plan?
• See all 7 articles

Expenses

• Why are my scheduled OFWpay payments delayed or not processing?
• Can I cancel an OFWpay payment?
• Can I add a credit or debit card to OFWpay?
• Why am I having trouble uploading my ID to sign up for OFWPay?
• How long does an OFWpay payment take?
• Why wasn't my OFWPay payment successful?
• See all 19 articles

Info Bank

• How do I create, edit or delete an Info Bank entry
• How do I share documents via MyFiles?

Journal

• Will shared Journal entries be viewable to my co-parent or connected professionals?
• What is the difference between a Check-In and a Moment?
• How do I create, edit or delete a moment?
• How do I create, edit or delete a check-in?
• How do I filter or search my journals?

Messaging

• Can I reply to a Sent Message?
• How do I know if a message has been sent successfully?
• How can I tell if my co-parent has opened a message I sent to them?
• Can my coparent see archived messages?
• How do First Viewed timestamps work?
• How do I search my messages?
• See all 7 articles

ToneMeter

• How can I edit a ToneMeter AI suggestion?
• What is ToneMeter AI?