The schedule change requests tool clarifies parenting time modification requests, minimizing confusion and the conflict that stems from miscommunication. Use this guide to learn how to use the schedule change request tool on OurFamilyWizard.
Creating a Schedule Change Request
- If you'd like to create a schedule change request, you must first navigate to the Calendar from the main navigation menu.
- On the website: Click Calendar in the top navigation bar
- On the mobile app: Click Calendar in the bottom navigation bar
- Click the + button, then select the Schedule Change Request option.
- Choose a One-way change or a Two-way change.
- Complete all of the required fields. These fields include the following:
- Select who is requesting
- Enter the Start and End dates and times for the request. This will represent the parenting time you offer or request in this schedule change request.
- Select the date by which you must receive a response from the other parent regarding this schedule change request.
- Enter a brief reason for your request.
- Click the Submit button to send your proposed schedule change request to your co-parent.
Your schedule change request will be posted on the Calendar, and your co-parent will receive a System Message alerting them to your request. If your request is accepted by your co-parent, the Parenting Schedule on the Calendar will update to reflect the requested changes. Your co-parent has the additional option of submitting a counter-offer or refusing the request.
Responding to and Finding a Schedule Change Request from Your Co-Parent
When a parent submits a parenting time modification request using the schedule change request tool, their co-parent is given the opportunity to respond to the request through OurFamilyWizard. When your co-parent enters a schedule change request, you'll receive an alert via email, text, or a push notification if you have notifications enabled for your account. See: How do I set up email, text alerts, and push notifications?
To find the schedule change request your co-parent submitted:
- Go to the Action Items folder on your Message Board.
- Find the message with the subject: "Schedule Change Request Created"
- Click on the "Click to View" link within the message. You will then be automatically directed to the schedule change request on your Calendar
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Open schedule change requests are requests that have not yet received a response. These requests are marked on the calendar with this icon:
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Closed schedule change requests are requests that have already been responded to or were not responded to before their expiration date. These requests are marked on the calendar with this icon:
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Open schedule change requests are requests that have not yet received a response. These requests are marked on the calendar with this icon:
Response Options
You have three options when responding to a schedule change request from your co-parent. Before selecting your response, carefully review the details of the request. Once a schedule change request has been responded to, no further changes can be made to the request.
- Approve: Approving a schedule change request updates the parenting schedule to reflect the proposed changes.
- Refuse: When a schedule change request is refused, the parenting schedule will remain unaffected.
- Refuse and Make Offer: This option allows parents to propose an update to the requested change. Any element of the original schedule change request can be modified when this option is selected. When submitting a schedule change request, the creator must select a date that is a minimum of 24 hours in the future by which they need a response. If you do not respond to a schedule change request by the selected date, the request will expire, and no changes will be made to the parenting schedule.
Generating Schedule Change Request History Reports
Every schedule change request that has been responded to or has expired is permanently chronicled on your shared Calendar. Closed and expired requests are marked with a symbol. When viewing the Calendar, you can click on this symbol to view the history of an individual request. However, if you need to review multiple requests, you can generate a schedule change request report instead. Please note: You must use the website, not the mobile app, to generate reports: www.ourfamilywizard.com
- Log into the website and click on Calendar
- Click the Schedule Change Request Report
- Adjust the date range to pull all schedule change requests from a particular time period. Click Apply. Then click on the Download Report button to download a PDF version of the report.