Billing

Billing FAQs

• Do children, third parties, or professionals need to pay for a subscription?
• How can I view pricing for my region?
• Does each parent need to purchase a subscription?
• How can I view my current subscription plan?
• Do you offer subscription payment plans?
• How do I donwgrade my subscription package?
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Renewals

• How do I renew or upgrade my subscription?
• How do I update my billing information?

Cancellations and Refunds

• How do I cancel my subscription?
• How do I request a refund?

Plans and Pricing

• How many minutes of Calls are included in my subscription?

Fee Waivers and Military Discounts

• What is the Fee Waiver subscription?
• How do I apply for the OurFamilyWizard Fee Waiver?
• How do I renew the fee waiver?
• What are the steps to complete an OurFamilyWizard Fee Waiver application in the US?
• What are the steps to complete an OurFamilyWizard Fee Waiver application in UK, AU, NZ, and CA?
• How do I apply for the military discount program?
• See all 7 articles